Africa's Most Complete Conversational Commerce Platform
Turn every WhatsApp message and phone call into structured revenue. BuntuCart handles selling, booking, payments, fulfillment, and retention — across 8 industries, in English and Swahili, 24/7.
WhatsApp drives commerce in Africa.
But it's still manual, chaotic, and invisible.
Customers already buy on WhatsApp. But the businesses serving them are replying manually, losing orders, guessing at payments, and flying blind on data.
❌ The Manual Reality
What businesses deal with every day without BuntuCart
✅ The BuntuCart Reality
What your operation looks like after deployment
One platform. Every touchpoint. End to end.
From the moment a customer reaches out — by voice, text, or photo — to the moment their order is fulfilled and they come back for more. BuntuCart handles it all.
Customer reaches out their way
Phone call, WhatsApp text, voice note, or a photo of their shopping list. BuntuCart understands all of it — in English, Kiswahili, or both.
AI guides the conversation to order
Natural language understanding converts casual requests into structured carts. The AI upsells, suggests favorites, and handles multi-person purchases.
Payment confirmed without friction
STK Push sent directly. Split payments coordinated across multiple payers. No screenshots, no manual confirmation, no chasing.
Smart routing and fulfillment
Orders routed to the right branch, team, or logistics partner. Location-aware delivery logic. Live status updates in the same WhatsApp thread.
Customer profile grows over time
Every interaction enriches the customer's profile — preferences, order history, favorites, language choice, delivery location. Smarter every session.
Retention Centre brings them back
Smart re-engagement campaigns, community broadcasts, loyalty signals, and personalized nudges — all inside WhatsApp. No app required.
Meet Amara — Your Always-On
Bilingual Voice Agent
Amara answers every call. She understands English and Kiswahili in the same sentence, guides customers through booking and ordering, and hands off seamlessly to WhatsApp — with full context, no repetition.
No hold music. No missed calls. No agents needed. Amara picks up in under a second, every time.
Customers switch between English and Kiswahili mid-sentence. Amara follows without skipping a beat.
After the call, the customer receives a summary, payment link, or ticket in their WhatsApp. Same session, zero re-entry.
Public holidays, late nights, weekends — Amara is always available. Your business never closes again.
Customers engage however they want.
BuntuCart understands all of it.
No apps to download. No forms to fill. Customers use the same WhatsApp they already know — and BuntuCart handles every format they throw at it.
Text Messages
Natural language in English, Kiswahili, or Sheng. No keywords required — just how customers already speak.
Voice Notes
Customer sends a voice note describing their order. BuntuCart transcribes, understands, and responds — perfectly structured.
Shopping List Photos
Customer photographs a handwritten shopping list. OCR + AI reads it, builds the cart, and confirms each item — no retyping.
Voice Calls
Amara answers every inbound call — books, sells, advises, and hands off to WhatsApp with the full order already captured.
Every feature exists to drive
one of six outcomes.
Not a tool list — an outcome engine. Every capability in BuntuCart is built to improve conversion, fulfillment, personalization, community, intelligence, or operations.
Convert Conversations → Orders
Maximize Basket & Completion
Fulfillment That Actually Scales
Deep Customer Personalization
Business Intelligence Built In
Integration-Ready by Design
Don't just get a sale.
Build a community.
The Retention Centre transforms your customer base into an engaged community — all inside WhatsApp. Send targeted campaigns, celebrate loyal customers, and bring back lapsed buyers with intelligent re-engagement.
Send segmented messages to your entire customer base — deals, updates, new products — directly to WhatsApp. No app required.
Identify your best customers. Send personalized rewards, priority access, and recognition — automatically triggered by behavior.
AI detects lapsed customers and triggers personalized win-back campaigns — the right message, at the right time, in their language.
Track repeat purchase rates, campaign open rates, churn signals, and lifetime value — all in the BI dashboard.
One platform. Configured
for any industry that sells.
BuntuCart ships with purpose-built configurations for every major industry. Each vertical gets its own AI persona, product categories, booking logic, compliance rules, and fulfillment flows — deployed from config, no custom code required.
A 24/7 WhatsApp sales assistant that knows every customer's preferences — across any number of branches.
Supermarkets, grocery chains, FMCG distributors, and liquor retailers — BuntuCart handles the full order cycle without a single manual reply, while surfacing promotions, complementary items, and reorder suggestions at exactly the right moment.
Customers describe symptoms or send a prescription photo — the AI handles the rest, safely.
Pharmacies and health retailers handle sensitive requests daily. BuntuCart's health configuration includes prescription handling, pharmacist escalation, compliance guardrails, and proper guidance — while keeping the ordering experience fast and natural.
Customers describe a job or send a photo — BuntuCart identifies the right materials and gets them ordered.
Hardware stores, paint retailers, and building materials suppliers deal with customers who often don't know product names. BuntuCart interprets project descriptions, recommends the right items, calculates quantities, and books expert consultations when needed.
Voice-first booking that hands off to WhatsApp — with split payments and digital tickets.
Train and bus operators, intercity coach services, and shuttle providers use BuntuCart to automate the full booking journey — from inbound call or WhatsApp inquiry, through seat selection and payment, to digital ticket delivery — without a booking office queue.
Sell tickets through a call or a message. Deliver them on WhatsApp. No app, no box office queue.
Concerts, cinema, sports events, theater shows, conferences, and community gatherings — BuntuCart turns every inquiry into a confirmed sale with early-bird pricing, group discounts, split payment, and automatic ticket delivery built in.
Table reservations, room bookings, food delivery, and spa appointments — all from one WhatsApp conversation.
Hotels, lodges, restaurants, salons, and spas use BuntuCart for the full guest journey — inquiry, booking, deposit, upsell, in-service communication, and post-stay retention — without a call centre.
Parts lookup by vehicle, service booking, fuel card top-up — all via WhatsApp.
Auto parts stores, gas stations, tyre shops, and service centres use BuntuCart to handle parts ordering, vehicle compatibility checks, service scheduling, and fuel card management — without tying up staff on routine inquiries.
WhatsApp and Voice AI as the client communication layer for Kenya's import/export industry.
Clearing and forwarding agents, freight forwarders, and logistics firms use BuntuCart to automate client-facing status updates, document requests, payment collection, and shipment notifications — replacing manual WhatsApp chats and phone calls with a structured, intelligent system.
Structured, bilingual citizen-facing services — without the queue or the form.
Government agencies, county services, and public utilities use BuntuCart to handle service requests, payment collection, and citizen communication at scale — in any language, on any device.
Full API integration into your existing stack — at any scale, any geography.
Large retailers, FMCG distributors, and enterprise operators use BuntuCart's API-first architecture to integrate WhatsApp commerce into their existing POS, ERP, logistics, and CRM systems.
Your operation becomes
measurable for the first time.
Every conversation, every order, every abandoned cart becomes data. BuntuCart's BI dashboard turns your WhatsApp channel into a fully visible, optimizable business system.
Revenue by branch, channel, product, and campaign period
Repeat purchase rates, loyalty signals, and cohort behavior
Where customers exit the journey and why — fix conversion friction
Fulfillment loads, branch performance, delivery outcomes
See the platform in motion —
real flows, real customers.
These are not wireframes. These are production-grade journeys already running on BuntuCart, showing how voice, WhatsApp, payment, fulfillment, and retention work together as one system.
SGR Ticket Booking — Family of 3
A customer calls Amara in Kiswahili, books Nairobi–Mombasa Economy tickets for himself, wife, and child. Split payment coordinated across two phones. Both receive digital tickets on WhatsApp.
Grocery Order — Multimodal Shop
A shopper sends a shopping list photo and a voice note in Sheng. BuntuCart reads the list, surfaces past favorites, handles a smart substitution, collects M-Pesa payment, and routes fulfillment to delivery.
Event Tickets — VIP with a Friend
A customer calls for two VIP concert tickets, switches between English and Kiswahili mid-call, coordinates payment with her friend via split checkout, and receives confirmed tickets in WhatsApp before hanging up.
Start where you are.
Scale without rebuilding.
BuntuCart is modular by design. Launch with what you need today, and layer in more capability as your operation grows — no rebuilds, no migrations.
WhatsApp-First
Structured commerce inside your existing WhatsApp number. No new systems, no app.
Voice + WhatsApp
Add Amara voice AI so customers can call in, then continue the journey in WhatsApp — one shared context.
Integrated Enterprise
Full API integration into your POS, ERP, logistics, payments, and CRM — for multi-branch operators and enterprise businesses.
We sit on top of the systems
your vendors already use.
BuntuCart doesn't replace your vendors' existing infrastructure — it adds a WhatsApp and Voice AI customer layer on top of it. Whatever POS, booking engine, payment provider, or logistics platform they already run, BuntuCart connects to it via API and turns it into a conversational commerce channel.
WhatsApp message, voice note, photo, or phone call
AI, payments, routing, profiles, retention, analytics
Whatever they already use — no rip-and-replace
Retail, restaurant, and pharmacy POS — BuntuCart syncs catalog, pricing, and stock in real time
Hotel, transport, event, and salon booking platforms — BuntuCart becomes the WhatsApp front-end
Any licensed payment gateway — mobile money, card, or bank. BuntuCart routes to the vendor's existing provider
Enterprise resource planning and inventory management systems — orders flow directly in via webhook
Last-mile courier and delivery management platforms — BuntuCart pushes confirmed orders and pulls tracking status
Customer records, loyalty programs, and segmentation tools — profiles sync bidirectionally
Customs, clearing, and single-window trade platforms — shipment status and document flows via API
If your vendor's system has a REST API or webhook support, BuntuCart can integrate with it
Vendors keep running their existing systems. BuntuCart adds the WhatsApp + Voice AI layer on top — no migration required.
Ready to turn your WhatsApp into
a real commerce engine?
Start with a demo. We'll show you exactly how BuntuCart works for your industry — live, with your products, in your language.
Currently onboarding partners across Kenya · Compliance note: payments processed via merchant's licensed payment provider.